Returns & Refunds Policy

Returns

MBM may accept the return of standard stock items within 14 calendar days of purchase. Goods must be accompanied by proof of purchase, be unused, undamaged, in their original packaging where applicable, and not have been installed, cut, mixed, painted, treated or otherwise altered. All returns are subject to inspection and acceptance at MBM's discretion.

Restocking Charges

Accepted returns are subject to a minimum 25% restocking charge. Where supplier charges exceed this amount, MBM reserves the right to recover the actual costs incurred. Original delivery charges are non-refundable.

Collections

Customer-requested collections are charged at £50 + VAT. Goods must be safely packaged and available for kerbside collection within reach of the delivery vehicle or crane. Additional charges may apply for failed or repeat collections.

Non-Returnable Goods

No refunds or exchanges will be offered on special order or bespoke items, supplier direct deliveries where returns are refused, cut-to-size timber or sheet materials, mixed paints, bulk bags, loose aggregates, cement, plaster, grout, chemicals, clearance products or any goods that have been installed, used or damaged after delivery, unless faulty or supplied incorrectly.

Batch Variations

Products including paving, porcelain, natural stone, timber, bricks, blocks, tiles and decorative aggregates may naturally vary in colour, shade, texture, pattern, size or finish between manufacturing batches. These variations are not defects. Customers should order the full quantity required at the time of purchase. Goods that have been installed or used are deemed accepted, and no claim will be accepted solely due to batch variation.

Order Cancellations

Orders cancelled after dispatch may incur delivery, collection, restocking and supplier charges. Special order and bespoke goods cannot usually be cancelled once ordered from the supplier.

Refunds

Approved refunds will be processed to the original payment method within 5 working days after inspection and acceptance of the returned goods.

Shortages & Damaged Goods

Customers must inspect goods upon delivery. Visible shortages or damage should be recorded on the delivery note and reported immediately. Concealed shortages or damage must be reported within 48 hours. MBM reserves the right to inspect goods before issuing any refund, replacement or credit.

Faulty Goods

Nothing in this policy affects your statutory rights. Faulty or incorrectly supplied goods will be dealt with in accordance with the Consumer Rights Act 2015.